FAQ - FREQUENTLY ASKED QUESTIONS
KIMLAND LIMITED | Help Center
Last Updated: July 25, 2026
If you don’t find your answer here, contact us at contact@kimland.name.ng
KIMLAND LIMITED | Help Center
Last Updated: July 25, 2026
If you don’t find your answer here, contact us at contact@kimland.name.ng
What is KIMLAND LIMITED?
KIMLAND LIMITED is a digital-first product company with 14 brands. We design, develop, and license digital products, physical product designs, software, music, AI content, and business services. Everything is sold online.
How do I buy a product?
Browse the product page, click "Buy Now", and complete payment. You’ll get a download link + license via email instantly. All payments are processed securely.
Do you offer free products?
Yes. We sometimes release free wallpapers, code snippets, and Godot assets under CREATIVE, CODED, and CREATIVE3D. Check our blog for freebies.
Where is KIMLAND based?
100 Democracy Estate, Eguogboriga, Abakaliki, Ebonyi State, Nigeria. We serve customers worldwide online.
I didn’t get my download email. What do I do?
Check spam/junk folder first. If not there, email us with your payment receipt and order number. We’ll resend the link within 24 hours.
How long do download links last?
1 day with unlimited download attempts. After that you can request a new link from support.
What license do I get with my purchase?
Standard Commercial License. You can use products in client work, games, websites, videos, and products you sell.
You CANNOT: Resell the raw files, share the download link, or claim you made them.
Need an Extended License? Email us.
Do you offer refunds?
Due to digital products, all sales are final. Refunds are only issued if the file is broken or not as described. Contact us within 1 day.
What software do I need for Godot assets?
Godot Engine 4.x or higher. All CREATIVE2D and CREATIVE3D assets include .tscn scenes, .gd scripts, and textures.
Can I modify and resell games made with your assets?
Yes. Games you build with our assets can be sold commercially. You just can’t resell the assets themselves as a pack.
What 3D file formats do you provide?
.fbx, .obj, .blend, .gltf. Textures are PBR: BaseColor, Normal, Roughness, Metallic. Check the product page for specifics.
Do you do custom 2D/3D art?
Yes. Contact us with your brief. Turnaround is 7-14 days depending on scope.
Are your product designs ready for manufacturing?
FALCON DESIGN and ALPACA designs are production-ready CAD files. However, you are responsible for material testing, safety certification, and compliance in your country.
EGGCELLENT DESIGN architectural designs must be reviewed by a licensed architect/engineer before construction.
What engineering disciplines does ALPACA cover?
Mechanical, Electrical, Electronics, and full Industrial Product Design. Files include .step, .stl, schematics, and BOM.
What is DIY brand?
DIY is our R&D lab. We create new science/engineering methodologies, test them, and package them as licensable products and reports.
Do you provide documentation with code?
Yes. Every CODED product includes README.md and install.txt. We also offer 30 days of bug-fix support.
Can you build me a custom website or app?
Yes. Email us with your requirements. We build Websites, Web Apps, Plugins, and Themes. Pricing depends on scope.
Are your themes and plugins compatible with WordPress?
Some are. Please check the product description. We also sell standalone HTML/CSS templates and IDE plugins.
Can I use UPSTUDIO beats on YouTube/Spotify?
Yes. All beats come with royalty-free license for YouTube, streaming, ads, and client projects. No credit needed.
What resolution are LIGHTWORK photos and VFX?
4K minimum. We provide RAW, JPG, and edited versions. VFX packs include alpha channel .mov files.
Are MINDSHOT AI images copyright free?
You own the commercial rights to images/videos/stories you generate/purchase from us. However, AI can sometimes create similar outputs. Always review before use.
Do ORGANIC FLOW designs include tech packs?
Yes. Clothing, shoes, and jewellery designs include tech pack PDFs with measurements, materials, and construction notes for manufacturers.
How do I book a business coaching session?
Email enlightener@kimland.name.ng with subject ENLIGHTENER BOOKING. Include your business name, challenge, and preferred time. Sessions are 60 minutes online.
Do you guarantee business results?
No. ENLIGHTENER provides strategy, counsel, and frameworks. Results depend on your execution and market. See our Disclaimer.
Do you write custom business plans?
Yes. We offer Business Plans, Financial Models, and Pitch Decks as a service. Pricing is available upon request.
Is my data safe?
Yes. We use Google Sites and secure payment processors. We never store your card details. Read our Privacy Policy.
Do you use cookies and ads?
Yes. We use Google Analytics and Google AdSense. See our Cookies Policy to manage preferences.
How fast is support?
24-48 hours on business days, Mon-Fri. For technical issues, include: Order #, Screenshot, and Software version.
How do I report a problem or copyright issue?
KIMLAND LIMITED is a digital-first product company with 14 brands. We design, develop, and license digital products, physical product designs, software, music, AI content, and business services. Everything is sold online.
Email support@kimland.name.ng with subject REPORT. We respond within 72 hours.
KIMLAND LIMITED is a digital-first product company with 14 brands. We design, develop, and license digital products, physical product designs, software, music, AI content, and business services. Everything is sold online.
Can I become an affiliate or reseller?
Not yet. We currently sell direct only. Follow our blog for updates on partner programs.
STILL NEED HELP?
Contact Us: kimland@kimland.name.ng
Response Time: 24-48 hours
Location: 100 Democracy Estate, Eguogboriga, Abakaliki, Ebonyi State, Nigeria
Pro tip: Use these subject lines for faster replies:
DOWNLOAD ISSUE | TECH SUPPORT | LICENSE QUESTION | CUSTOM ORDER | ENLIGHTENER BOOKING
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